Cancellations and Missed Appointments


Missed Appointments

When you book an appointment with us, that time is set-aside for you. We try to always be ready for you when you arrive. In return, we ask that you arrive for your appointment on time.

Please understand that missed appointments prevent us from catering to other clients.

For massage therapy, if you do not attend your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be responsible for the full cost of the treatment as booked.  Chiropractic appointments are similar except that we only ask for 2 hours notice for appointments you are unable to attend.


In the event that you are unable to keep your scheduled appointment with us, please contact us by phone at least 24 hours prior to your appointment for a massage and at least 2 hours for chiropractic treatments. If you do not reach us, please leave a message on our voicemail system. If we do not hear from you within these time frames, and you do not cancel your appointment, the above policy will be applied.

Late Arrival

As a courtesy to our other clients, appointments will automatically be cancelled after a scheduled start time and charged according to the cancellation policy. Unfortunately, we cannot grant late arrivals an extension on their scheduled appointments. In special cases, if our schedule will allow, we may be able to accommodate a partial or full appointment, though this will be at our discretion and only with proper advanced notification of your late arrival.